IP Telephony (VoIP)

Incite ICT phone systems are built on award-winning software-based IP PBX that replaces traditional proprietary hardware PBX.

Based on the SIP standard and supporting the most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.

Benefits:
• Use the existing network and you can do away with phone cables
• Far less expensive than a hardware-based PABX
• Allows employees to hot-desk and tele-work
• Users can configure their extensions themselves using the self-service User Portal
• Utilize any SIP phone instead of being locked into one vendor
• Receive and make calls via existing phone lines using VoIP Gateways
• Save on call costs with ‘out of the box’ configurations for popular SIP / VoIP providers

Key Features:
• Desktop Call Control (from Outlook and CMS) – launch calls directly from Outlook
• Integrated VoIP SoftPhone
• Web-based management console for easier administration
• Unlimited extensions
• Connect branch offices seamlessly and Remote extensions (eg in home office)
• Fax server
• Unified Messaging – receive voice mail and fax via email
• Unlimited auto-attendant / digital receptionist
• Call forwarding with advanced rules by caller ID, time and type of call
• Call queuing, recording, conferencing